FAQs

Who is IDP in the Cloud designed for?

IDP in the Cloud is GARR's Identity as a Service solution, designed for organizations within the GARR community. It adheres to the standards of the IDEM Federation and is compatible with the eduGAIN Interfederation framework.

How can I activate the IdP in the Cloud service for my institution?

To activate the IdP in the Cloud service, please contact the IDEM service at This email address is being protected from spambots. You need JavaScript enabled to view it..

What services can I access with my IdP in the Cloud account?

Your IdP in the Cloud account allows you to access all federated resources registered within the IDEM Federation (IDEM Resources) and all resources in the eduGAIN inter-federation.

Note: Access for end users may be subject to agreements or contracts between your institution and the resource provider. To find out if an agreement has been established for accessing a specific resource, please contact your institution's Identity Provider administrator. Refer to the IDEM Identity Services page for a list of contacts.

How can I activate the second factor for my account?

The second factor (via TOTP Code through an app or OTP Code via email) can be enabled during the activation of your account.

Can I activate the second factor at a later time?

Certainly, the second factor can be enabled within your account management. Simply navigate to the Account Management page, click on Actions, and then select Request Second Authentication Factor.

Note: To activate the second factor 'OTP via email', it is necessary to provide an email address different from the one used to access the service.

I can no longer access my authentication app or secondary email; what should I do?

If you no longer have access to your authentication app or secondary email, you can request the cancellation of the OTP code from your IdP Admin. After the cancellation, the second factor via OTP Code can be enabled within your account management. Simply navigate to the Account Management page, click on Actions, and then select Request Second Authentication Factor.

Can I request the activation of multiple types of authentication second factors?

Certainly, it is possible to request the activation of multiple types of second authentication factors, but you can only have one active second factor per type.

Why did I receive an invitation to activate my IdP in the Cloud account?

An administrator from your affiliated institution has entered your information into the platform. If you are a researcher, the administrator received the data directly from the Research Workflow. If you are part of the staff at an institution, the administrator is the contact person for the Identity Provider of your affiliated institution.

Account Activation

To activate your account, simply follow the link contained in the activation message you received and proceed to create a new password.

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