Contacts
technical support
+06 4962 2000
Requesting the service
+06 4962 2000
Cloud GARR
Cloud GARR is the cloud services platform designed by GARR for Italy's education and research community. It offers computing, storage, and GPU services in a secure, reliable environment tightly integrated with the GARR network.
With Cloud GARR, you can create Virtual Data Centers and develop flexible projects with full control over your virtual machines.
The service promotes innovation, collaboration, and research project growth through resources entirely located in Italy, ensuring greater security, reliability, and compliance with regulatory requirements.
FAQs
Frequently Asked Questions - FAQ
Who can request service activation?
The service can only be requested by an official contact person of the organization connected to GARR [https://www.garr.it/it/chi-siamo/referenti-nelle-organizzazioni]. The contact person collects the needs of professors, researchers, and other users of the organization and submits the official request to GARR by writing to
Is the service included in the network access agreement?
No. The service is not included in network access and requires a contribution to partially cover the costs incurred by GARR for its provision. This contribution is evaluated based on the specific request from the organization.
How long does an agreement last?
The duration of the agreement varies from 1 to 3 years.
How many resources are made available?
Access is provided through predefined configurations (CPU, RAM, storage), which can be customized based on the specific needs of the requesting organization. In this case, GARR performs a technical and economic feasibility assessment.
Can the amount of available resources be modified after service activation?
Yes. The allocated resource quotas can be increased at any time during the validity of the agreement. In case of expansion, a new contribution is calculated, which remains valid until the agreement expires.
How are data security and privacy managed?
Infrastructure security is guaranteed by GARR through controls, network segregation, and platform-level protections. However, the content of virtual machines is under the complete responsibility of the user: GARR does not have access to VMs nor can it intervene on data stored within them. For security and compliance reasons, storing special or highly sensitive data is not allowed; only pseudonymized data can be processed within VMs and stored on encrypted filesystems.
What type of technical support is guaranteed?
GARR provides dedicated technical support for using the Cloud platform. Assistance is available Monday through Friday via the following channel:
Is the GARR Cloud platform certified?
Yes. The GARR Cloud infrastructure is part of GARR's Information Security Management System, certified according to the ISO/IEC 27001 standard. This certification attests to the adoption of processes and controls compliant with international best practices for information protection and security management.
GARR complements its high-performance network with a computing and storage infrastructure based on the cloud paradigm, on which the Cloud GARR platform has been develope
The service dedicated to the education and research community
Key features
The Cloud GARR platform leverages the characteristics of robustness, modularity, security and capacity of the underlying hardware infrastructure to offer the research and education community:
- transparent access to resources thanks to unified management of authentication and authorization mechanisms;
- elastic allocation of resources thanks to extensibility across other geographic sites;
- ability to implement security policies at individual user or resource level
Thanks to the chosen architecture and total control of the physical network infrastructure, GARR manages security and throughput issues optimally. Furthermore, segregation has been implemented both at infrastructure level (between physical equipment management networks, server management networks and networks dedicated to delivered services) and at user level.
The Cloud GARR platform is based on OpenStack, an open source software for creating public or private clouds, which has become a de facto standard, with the contribution of tens of thousands of developers from around the world and with the support of many companies.
The choice to use open source software avoids the risk of being dependent on proprietary solutions.
The use of automation and orchestration tools, also open source, allows to automate cloud installation and management processes, achieving efficiency levels comparable to those of major commercial clouds.
The Cloud GARR platform relies on an infrastructure distributed across 3 sites in three different cities with high-capacity interconnections
Are you a professor, researcher or student?
Frequently Asked Questions - FAQ
Who can request service activation?
The service can only be requested by an official contact person of the organization connected to GARR [https://www.garr.it/it/chi-siamo/referenti-nelle-organizzazioni]. The contact person collects the needs of professors, researchers, and other users of the organization and submits the official request to GARR by writing to
Is the service included in the network access agreement?
No. The service is not included in network access and requires a contribution to partially cover the costs incurred by GARR for its provision. This contribution is evaluated based on the specific request from the organization.
How long does an agreement last?
The duration of the agreement varies from 1 to 3 years.
How many resources are made available?
Access is provided through predefined configurations (CPU, RAM, storage), which can be customized based on the specific needs of the requesting organization. In this case, GARR performs a technical and economic feasibility assessment.
Can the amount of available resources be modified after service activation?
Yes. The allocated resource quotas can be increased at any time during the validity of the agreement. In case of expansion, a new contribution is calculated, which remains valid until the agreement expires.
How are data security and privacy managed?
Infrastructure security is guaranteed by GARR through controls, network segregation, and platform-level protections. However, the content of virtual machines is under the complete responsibility of the user: GARR does not have access to VMs nor can it intervene on data stored within them. For security and compliance reasons, storing special or highly sensitive data is not allowed; only pseudonymized data can be processed within VMs and stored on encrypted filesystems.
What type of technical support is guaranteed?
GARR provides dedicated technical support for using the Cloud platform. Assistance is available Monday through Friday via the following channel:
Is the GARR Cloud platform certified?
Yes. The GARR Cloud infrastructure is part of GARR's Information Security Management System, certified according to the ISO/IEC 27001 standard. This certification attests to the adoption of processes and controls compliant with international best practices for information protection and security management.