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eduVPN privacy policy

27 March 2025 | eduVPN

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This is the privacy statement of eduVPN, a service provided by GARR, the National Research and Education Network of Italy. By choosing to use eduVPN, you acknowledge that you have read, understood, and agree with this privacy statement and GARR's Acceptable Use Policy. GÉANT, the cooperation of European National Research Networks, facilitates the eduVPN service and has a privacy overview published here https://www.eduvpn.org/privacy-overview/.

1. Overview and Service Description

GARR offers the eduVPN service to enable students, faculty, and researchers to securely and seamlessly connect to the internet, including over public networks or when working outside their institutions. eduVPN has been designed with privacy and security in mind since the very beginning because these two aspects are considered inseparable within the eduVPN service.

GARR collects, stores and logs certain data to provide and ensure the proper operation of eduVPN. We also use the data for auditing and analysis purposes to maintain, protect and improve the service. Our principles regarding data collection are:

  • Minimization: GARR collects only the personal data necessary to operate the service.
  • Purpose Limitation: Personal data are used solely for the purposes for which they were collected.
  • Trust: GARR does not sell personal data to third parties and does not access or monitor the content of VPN traffic except for limited purposes related to debugging and secure maintenance operations.
  • Transparency: GARR is transparent about the processing of personal data and logging.

The legal ground for processing personal data is GARR's legitimate interest in providing the eduVPN service and preventing misuse of the GARR network. Users have the right to inspect the personal information and the data that are collected to provide the service, and, in some cases rectify it, request its deletion, or restrict its processing. Requests can be sent to This email address is being protected from spambots. You need JavaScript enabled to view it.. In case of disagreement with GARR's handling of personal data, users may file a complaint with the Italian Data Protection Authority.

2. Detailed Information

2.1 Contacts

The Data Controller for this service is Consortium GARR, Via dei Tizii, 6 - I-00185 Roma - Italy. Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

The Data Protection Officer (DPO) is Davide Vaghetti. Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

2.2 Jurisdiction and Supervisory Authority

This service falls under the jurisdiction of the Italian Data Protection Authority: https://www.garanteprivacy.it.

2.3 Categories of Processed Personal Data

GARR collects and logs personal data and user traffic for the operation of the eduVPN service.

2.3.1 eduVPN Service Logs

To provide and debug the eduVPN service, GARR collects the following user data:

  • Used profile (e.g., 'Secure Internet')
  • UserID (e.g., 'b466f1047193791ga9aop7224a98fd24a1ce4551')
  • Configuration file name (e.g., 'Android_1478521025')
  • Assigned VPN IP addresses (e.g., '131.114.20.11 and 2001:610:188:71::1008')
  • Connection start timestamp (e.g., '2025-01-01 13:17:19')
  • Connection end timestamp (e.g., '2025-01-01 13:23:40')

These logs are retained for 180 days.

2.3.2 Access Logs

All client requests are logged by the access logs of the web server of the eduVPN service to be able to provide, secure, and debug the service. The collected information are:

  • Real IP address of the visitor
  • Timestamp of the request
  • Client request line (e.g., 'GET / HTTP/1.0')
  • Status code returned by the server (e.g., 200, 404)
  • Response size in bytes
  • Requested page/URL

These logs are retained for 180 days.

2.3.3 Error Logs

In case of errors, GARR collects the following information:

  • Timestamp of the error
  • Error category (low - severe)
  • Client's IP address
  • Error code or message

These logs are retained for 180 days.

2.3.4 User Traffic Logging

While GARR does not actively monitor or view the content of user traffic under normal conditions, user traffic (including traffic content) may be logged in specific cases for debugging and maintenance purposes. These logs are treated with strict confidentiality and are only accessed for the necessary duration to resolve technical issues.

2.3.5 Statistics

eduVPN servers generate general, anonymous statistics such as:

  • Total number of unique users
  • Highest number of concurrent connections

No personal data are included in these statistics.

2.4 Purpose and Legal Ground for Processing Personal Data

GARR offers the eduVPN service to enable students, faculty, and researchers to connect to the internet securely and seamlessly, even when using public networks or working outside their institution.

GARR processes the personal data outlined above to provide the eduVPN service. The legal ground for this processing is GARR's legitimate interest in ensuring the service functions correctly, maintaining its security, and preventing abuse on the GARR network.

2.5 Third Parties to whom the data are communicated

GARR does not share personal data with third parties for commercial purposes. However, since user authentication is handled by the user's Home Organization, it will be aware that the user accessed the eduVPN service.

For purposes related to the legitimate interests of the Controller or the fulfilment of legal obligations, some log data may be processed by third parties (e.g., CERT, CSIRT, or Judicial Authorities).

2.6 User Rights

Users have the right to inspect the personal information and the data that are collectected to provide the service and, in some cases, the user can rectify or delete the data and or restrict the processing of the data. The user may also object to the the processing of the personal information.

Requests can be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it..

If users do not agree with how GARR handles personal data, they have the option to file a complaint with the Italian Data Protection Authority.

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eduVPN

25 October 2024 | eduVPN

eduVPN

Contacts

Contacts

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Media kit

eduVPN

eduVPN is a service designed for students, faculty, and researchers to connect to the internet securely and seamlessly, even when using public networks or working outside their institution.

With eduVPN, you can set up a virtual private network (VPN) that creates an encrypted connection, allowing direct and safe access to networks. This ensures a fast, secure connection, protecting your internet traffic from potential interception.

eduVPN also enables access to the GARR network from outside Italy or lets you connect to other research networks abroad that participate in the service.

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what is eduVPN?

what is a VPN?

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eduVPN for researchers

eduVPN for researchers

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Download the eduVPN client app

Download the eduVPN client app

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An international community project

An international community project

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eduVPN for institutions

eduVPN for institutions

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documentation

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what is a VPN?

VPN or Virtual Private Network

A VPN, or Virtual Private Network, is a tool that establishes a secure connection between a user’s device—such as a computer, tablet, or smartphone—and a remote server over the internet. By using a VPN, all transmitted data is encrypted, making it unreadable to anyone attempting to intercept it. This is especially useful when browsing on public networks (like Wi-Fi in airports, malls, or cafes), where data is more exposed. A VPN also hides the user’s IP address, adding an extra layer of privacy and security. This process safeguards browsing activity, ensuring that data remains private and protected from hackers or anyone attempting to track online behavior.

EduVPN for researchers

Secure Internet

eduVPN Secure Internet is a national service managed and provided directly by GARR. It is a service dedicated to students, teachers, and researchers who, through the IDEM credentials provided by their organization, can easily access reliable networks (global research networks) avoiding connecting to public Wi-Fi hotspots.

A VPN is especially useful for the education and research community and offers several advantages.

Protection on public and unsecured networks: When studying or conducting research off-campus, many people rely on public Wi-Fi networks in places like libraries, cafes, or airports, which are often vulnerable to cyber attacks. A VPN helps protect personal and research data while browsing, ensuring that sensitive information and login credentials are encrypted and protected from potential interception.

Unrestricted access to international resources: Certain research tools and educational content may only be accessible from specific regions. A VPN can help bypass these geographic restrictions, allowing students and researchers to access international academic resources and relevant information, enhancing the effectiveness and quality of their work.

Secure collaboration and data transfer: Conducting research and collaborating often requires sharing files or discussing data and findings. A VPN ensures these communications and data transfers are secure, providing added peace of mind for those handling sensitive projects requiring discretion and confidentiality.

International mobility: For researchers in particular, a VPN allows access to the same university resources while traveling, enabling them to work securely and continuously even off-campus and during international mobility periods

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EduVPN for institutions

Institute Access

With eduVPN, organizations connected to the GARR network have the opportunity to provide their employees, students, and researchers with access to a private corporate network for accessing resources located within the local network.

To use the service in "Institute Access" mode and ensure access to the company VPN, the organization must take care of the configuration procedures on its own following the instructions on the website https://www.eduvpn.org/how-to-deploy-eduvpn

EduVPN

eduVPN

An international community project

eduVPN was established in 2015 as a project of the Dutch research network SURF, which continues to play a leading role in the development of the service.

Within the international community, the service has expanded widely to over twenty countries.

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Opportunities and Careers

10 April 2024 | Job Opportunities

Opportunities and Careers

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GARR offers scholarships to fund innovative research projects on network infrastructures and digital services. These projects can be carried out at scientific, cultural and academic organisations, institutions connected to GARR network or at GARR sites

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Funding for innovative projects

The GÉANT Innovation Programme is a funding opportunity for innovative projects promoted by the European research network. The themes are very broad and can focus on multimedia, networking, trust & identity, digital health, privacy, and security. Key selection criteria include the quality of the idea, level of innovation, and potential impact.

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GÉANT Innovation Programme

Why consider a career at GARR?

Joining GARR means being immersed in an innovative and stimulating environment, where new challenges are seen as opportunities for growth and where your contribution benefits the Italian scientific community.

With us, you will have the opportunity to delve into and experience the hot topics of networking and ICT, touch first-hand innovations that will have an impact on the network and cloud technologies in the coming years, and connect with experts who are driving this evolution in our country, in Europe, and around the world.

This is because GARR has been at the forefront of the evolution of digital infrastructures in Italy for 30 years and is integrated into the global system of Research Networks.

Rete GARR: connessioni ultraveloci per la condivisione di dati e sapere | Video promo con sottotitoli Rete GARR: connessioni ultraveloci per la condivisione di dati e sapere | Video promo con sottotitoli Rete GARR: connessioni ultraveloci per la condivisione di dati e sapere | Video promo con sottotitoliRete GARR: connessioni ultraveloci per la condivisione di dati e sapere | Video promo con sottotitoliRete GARR: connessioni ultraveloci per la condivisione di dati e sapere | Video promo con sottotitoliRete GARR: connessioni ultraveloci per la condivisione di dati e sapere | Video promo con sottotitoliRete GARR: connessioni ultraveloci per la condivisione di dati e sapere | Video promo con sottotitoliRete GARR: connessioni ultraveloci per la condivisione di dati e sapere | Video promo con sottotitoliRete GARR: connessioni ultraveloci per la condivisione di dati e sapere | Video promo con sottotitoli

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